FAQ

General Information

1. Where does Purr & Paws ship from?

We ship from several locations worldwide. With the help of several freight forwarders we can choose the location nearest to you whether you are in the Northern or Southern hemisphere. If you need further information on the shipping partners we use for your country please reach out to us at yanjuan@pushplus.com

2. How safe is it to order with Purr & Paws?

Here at Purr & Paws we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. 

All of our payments are processed through PayPal & Stripe for full protection at your end.

We also have a 30 day money back guarantee along with a full resolution process in place should you change your mind or should any issues arise with your order.

We have over 200,000 happy customers and would love you to join them!

If you have any concerns whatsoever before placing an order please drop us a message at yanjuan@pushplus.com

3. Does Purr & Paws ship internationally?

We currently ship to the vast majority of countries worldwide. If your country is not available at the checkout please drop us an email at yanjuan@pushplus.com to assist.

4. Where can l contact Purr & Paws？

The best place to contact us is via our Helpdesk. You can either drop us a message on our Contact Us page or else email us directly at yanjuan@pushplus.com.

Our opening hours are M-F 8.30 - 5.30 PST. We will get back to your query within 24-48 hours maximum. 

Please also note that we operate online only so do not have the facilities to take calls. We will fully resolve any issues whatsoever via our Helpdesk.