Contact Us

Hello! Please read the below before you contact our support desk:

Our customer service hours are Monday - Friday from 10am - 5pm EST. Once your ticket has been created, one of our customer service representatives will reply to your message within 24 - 48 hours during the above hours.

For specific order questions, please be sure to include your order number which you would have received by email.

Please note, if it's a shipping-related question, please check our shipping times and FAQ pages:

View the shipping estimated times here

View all of the most frequently asked questions here

For further assistance, you can contact us via email at wangweibin@gmail.com.

Please be patient and we'll get back to you as soon as possible.

Your friends,
Purr & Paws